Quality Improvement Programme

The goal of this programme is to express the Montreal Heart Institute's (MHI) commitment to continuous quality improvement based on a client-focused approach.

The resulting philosophy focuses on the quality and security of the care and services provided by competent and caring health care professionals, on the needs and expectations of our clients as well as on the respect of our clients' rights.  The client-focused approach also translates into quality relationships that develop between the health care providers, the patients, the families or any significant others who are present during the patient's time at the MHI. This applies to all staff and professionals working at the MHI, regardless of their professions or functions.

The principles of this program originate from the Canadian Council on Health Services Accreditation (CCHSA) standards and criteria and from the Act Respecting Health Services and Social Services. They contribute, notably, to the development of a culture of patient safety and of quality care and services, the mechanisms supporting and encouraging the staff in their continuous quality improvement efforts, as well as the integration of patients' needs and expectations in the daily activities of the institution.