How to File a Complaint 

The Montreal Heart Institute recognizes that every patient the right to express his/her dissatisfaction with the care and services that he/she has received or should have received.

In most cases, our patients are satisfied with the care and services we provide.  However, you may feel that the care or services you received were not adequate or that your rights were not respected.  Usually, you need only discuss the matter openly with the people involved to settle the issue.

If you wish to express your dissatisfaction:

1. Take the time to express your dissatisfaction to the staff involved; or
2. Ask to meet the person in charge of the department or service.
3. If this does not produce satisfactory results, you may lodge a verbal or written complaint.

Person responsible for the complaint examination process:
Local Service Quality and Complaints Commissioner
Mrs. Hélène Bousquet
Tel.: (514) 376-3330, ext. 3398